A Nigerian twitter user identifies as @jh_victorr has called out Sterling Bank over an unauthorised debit from his account.
According to his statement shared on twitter, he got debited the sum of N10,000 at 11:54 pm yesterday (Monday) after getting several OTP codes for transactions he never initiated.
He also revealed that he tried contacting the Bank’s customer care but there was “no response.”
His full statement reads;
@Sterling_Bankng N @sportybetng
are fraudsters. I got debited from Sterling bank last night around 11:54 they sent me otp codes, the codes were only showing on my SMS but wasn’t reflecting in my Gmail which has never happened in anyway. #SterlingbankFraud
2. If am being debited I normally receive alert from Gmail and also my phone no, But right now I didn’t receive any email of debit alerts I only got a otp alert sent to my phone with the debit alert. I also called their customers care but no response. #SterlingBankFraud
I have to reach out to sportbet for assistance since @Sterling_Bankng isn’t responding quickly here is there respond #SterlingBankFraud
4. @Sterling_Bankng finally responded and they said I use Give them 1week for them to investigate I told them I hope my money will come back the customer care said she doesn’t know…WTF
you’re my bank you are suppose to keep my account safe.
5.I asked them if it’s possible for someone to put OTP without my knowledge they said no so how come I was debited?? No OTP sent to my Email how does that sound? They said they don’t know that the matter is been forwarded to there fraud unit
6. I later received an email from sportybet
7.i went to there Twitter handle and discovered that I was the only one with the same problem @toes_footwear was also debit 20k
@cenbank @oyogist please investigate
See tweets below;