Access Bank Nigeria Plc. is at the center of attention in Nigeria today as several of its customers have taken to the social media to complain about unusual charges being deducted from their accounts, OYOGist.com has gathered.
Some of the debits were reportedly charges relating to the federal government imposed stamp duty tax. However, some customers alleged that these charges were either higher than the value of the transactions carried out on their accounts, or are a repeat of what they’ve initially been debited before.
Aggrieved by these charges, Nigerians took to social media to trend the hashtag #Accessbankscam.
“Access bank, how did I offend you?” Twitter user, Captain Jack Sparrow, with user ID @Jenkky_2fit quizzed on Twitter, adding a screenshot of what appears to be a debit of N31,600 for Stamp Duty Charge.
Another user, Dammy Jr, with the username @dammy_61 said “#accessbankscam… I was debited more than #3,500 yesterday till today and I entered minus on my account…”
Hundreds of similar complaints filled the Twitter timeline of users on Saturday and Sunday, forcing the bank to react.
OYOGist.com gathered that some users even reported that their accounts were overdrawn, and they were sent an email from Access Bank requesting that they fund their accounts to enable the debit.
Following prolonged complaints on social media, the bank released a statement clarifying why customers were debited and promised to refund all the stamp duty charges for the period of February to April 2020.
Shortly some customers began to notice that their accounts are been refunded for the debited charges. However, some insisted on paying a visit to their branch tomorrow, Monday 29th, as they were only partially credited.
“They finally refund the rubbish STAMP DUTY CHARGES, Just imagine they took all this amount from 3million ppl pls do the math,” Twitter user, @gangofficial77 tweeted.
“Access bank refunded mine but not all yet,” another user admitted.